Austin's Tech Innovations ("we," "us," or "our") is a sole-proprietorship technology services business located in Winter Haven, FL. We provide in-person device repair, data recovery, data transfer, secure data wiping, forensic analysis, device unlocking, and related technical services to individual consumers.
This Privacy Policy describes how we collect, use, store, protect, and destroy personal information in connection with our website (whwindowsandapple.me) and our in-person service operations. By visiting our website or engaging our services, you acknowledge that you have read and understood this policy.
We do not engage in data brokering, advertising analytics, or any sale of personal information.
When you visit our website, we collect limited technical data through cookie-based analytics for the sole purpose of understanding site traffic. This may include general geographic region, browser type, pages visited, and referring source. This data is aggregated and not linked to your identity.
When you engage our services in person, we collect only information necessary to perform the service and maintain appropriate records, including:
In performing data recovery, transfer, forensic analysis, or backup services, we may incidentally encounter personal data stored on your device including photographs, messages, contacts, health and medical application data, and financial application data. Access to device data is governed by our Minimal Access Policy in Section 4.
We use information we collect exclusively to:
We do not use your personal information for marketing, profiling, advertising, or any purpose beyond the direct delivery of services you have requested.
We access device data only to the extent necessary to perform the specific service requested. We do not browse, examine, copy, or retain personal content beyond what the service requires. This applies with particular care to health information, financial records, and personal communications encountered incidentally during service.
Forensic analysis is conducted in an isolated technical environment. Forensic artifacts and working files are destroyed upon job completion unless the client has explicitly requested retention in writing. The forensic process is logged and that log is available to the client upon request.
Device backups are stored exclusively on local hardware — either our primary work machine or a dedicated external drive. Backups are never transmitted to cloud services, remote servers, or third-party platforms without your explicit written consent.
Device backups and transfers may incidentally contain health and medical information from applications on your device. Such data is treated with the highest level of care, accessed only as technically required, never examined beyond operational necessity, and subject to the same deletion policy as all other client data.
Our default practice is deletion of client device data and backups upon completion of service. We do not retain copies of your data beyond the service engagement unless you have explicitly requested otherwise.
Wherever practicable, data deletion is performed in your presence. You are asked to confirm that the files being deleted are yours before deletion occurs. This process is documented in the service record. Client-witnessed deletion is our standard practice where feasible.
If you request that data be retained beyond service completion, the retention period is set by you and documented in writing on your service invoice. When your agreed retention period expires, we will contact you to confirm deletion or arrange a renewed written retention agreement.
Administrative records including intake forms, service logs, chain-of-custody documentation, signed consent forms, and payment records are retained for a minimum of three to five years. These records do not include copies of device content.
Data deletion is performed using secure methods that render files unrecoverable, not simple file system deletion. Clients may request information about the deletion method used for their specific service.
Our website uses cookies to collect aggregate traffic data for the purpose of understanding how visitors find and use our site. This is the only use of cookies on our website.
We do not use cookies for advertising, behavioral profiling, retargeting, or any tracking purpose beyond anonymous traffic analysis.
You may decline cookies through the banner presented on your first visit, or by adjusting your browser settings. Declining cookies does not affect your ability to use the website or engage our services.
We use industry-standard professional software tools to perform diagnostic, recovery, transfer, and forensic services. These tools operate exclusively on local hardware and do not transmit your data to external servers or third-party services.
We do not publicly enumerate specific tools used, as tooling varies by job type, device, and operating system. You have the right to request information about the software used during your specific service, including the privacy policies of any third-party software tools, upon completion of service.
We take reasonable technical and physical measures to protect personal information in our custody, including:
In the event of a data breach affecting your personal information, we will notify you in accordance with Florida Statute § 501.171, which requires notification within 30 days of discovery of the breach.
As a client or website visitor, you have the following rights with respect to your personal information:
To exercise any of these rights, contact us at (863) 331-6826.
All services are performed in person in Winter Haven, Florida. We do not accept mail-in service requests. Clients traveling from other states should be aware that additional privacy rights may apply under the laws of their home state, including but not limited to the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), or the Texas Data Privacy and Security Act (TDPSA). We are committed to honoring requests consistent with those frameworks regardless of where you reside.
Our services are available to clients of all ages. Services for individuals under the age of 18 require the presence and written consent of a parent or legal guardian prior to any service being performed. We do not knowingly collect personal information from minors without verifiable parental consent.
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The effective date at the top of this document will be updated accordingly. Continued use of our services following a policy update constitutes acceptance of the revised terms.
Questions, concerns, or requests:
Austin's Tech Innovations
Winter Haven, FL
Phone: (863) 331-6826
Website: whwindowsandapple.me
This Privacy Policy was prepared for Austin's Tech Innovations, a sole-proprietorship operating under Florida law.